Payment
UK customers may purchase online using the 
button by each item. This links to a shopping cart and then to Paypal where you can pay securely by debit or credit card or with a Paypal account if you have one. You do not need to have a Paypal account. For those outside the UK, please contact me for a price with the correct postage for your country.
All transactions are subject to the PayPal Privacy Policy. I employ reasonable administrative, technical and physical measures to maintain the security and confidentiality of any and all PayPal data and information, including data and information about PayPal users and PayPal.
Alternatively, if you wish to pay by e-banking or a cheque, please email me and I can reserve the item for you and provide the necessary details.
If any work requires personalisation (eg addition of initials), then I require at least 50% of the purchase price in advance.
If you are collecting your order, I can accept cash or debit/ credit cards.
Unfortunately, I cannot take payment over the telephone.
Delivery
Despatch is usually within three working days of receipt of cleared full payment. I will email you the tracking details if you ask.
If you need something urgently please contact me before placing your order.
Orders within the UK
- Orders with a total cost of £35 or less are sent by Royal Mail ‘Tracked 24’ for £4.00 postage and packing to one address.
- Orders with a total cost over £35 are sent by Royal Mail ‘Tracked 24’ for £7.50 postage and packing to one address.
- You are welcome to collect from me in Radley, Oxfordshire, but please contact me before completing the purchase if you wish to do so as the shopping cart system will add postage.
For delivery outside the UK
Please contact me for a postage price. I only use Royal Mail delivery services. Customs or import duties applied once the order reaches its destination country must be paid by the recipient of the order.
Purchases as gifts
If you would like the item to be sent as a gift direct to the recipient, please say so in the box on the shopping trolley and use the recipient’s address during the checkout process. If you would like me to include a message to be sent, please add the text to the message box or email it to me separately.
All work is supplied with presentational packing in addition to any packaging for transit. Where possible I use my customised packaging, examples below, but sometimes I have to use other types. My labelled boxes are made from cardboard which is recyclable. Please email me if you want a special sort of box.
Returns
In the UK, any other purchases may be returned for exchange or refund in accordance with the Consumer Contracts Regulations provided it they have been treated with care and have not been used or worn. Please contact me within 14 days of receipt and await my response before you return anything. You must pay the cost of returning the item using packing equivalent to that in which I despatched it to you. I advise you to use a tracked delivery service.